chatday

Effective date:

REFUND & CANCELLATION POLICY – CHATDAY.AI

At Chatday.ai, owned and operated by DYNAMIC SEARCH MARKS SL, we strive to provide a top-tier AI experience. This policy outlines the procedures for managing your subscription and the specific, exceptional conditions under which refund requests may be considered.

I. SUBSCRIPTION MANAGEMENT & CANCELLATION

You have full control over your account. You may cancel your subscription at any time by following these guidelines:

  • How to Cancel: Cancellation requests must be requested through the "Contact" form on our Website or in your Account Settings.
  • Notice Period: To avoid being charged for the next billing cycle, you must submit your cancellation at least 72 hours before your next billing date.
  • Introductory Offers: If you are using our $1.00 USD trial, you must cancel before the end of the 7-day period to prevent automatic renewal at the standard rate of $29.99 USD.
  • Access After Cancellation: Once canceled, automatic renewal is disabled. However, you will retain access to all premium features until the end of your current paid period.

II. REFUND ELIGIBILITY CRITERIA

In accordance with our Terms and Conditions, all subscription fees are generally non-refundable. We may consider refund requests on an exceptional basis only if all of the following conditions are met:

  1. Request Window: The request must be submitted within 28 days of the original purchase date.
  2. Refund Scope: When eligible, any refund granted will cover only the last payment made by the user.
  3. Active Status: The request must be made before the subscription period has expired.
  4. Usage Limit (Fair Use): Refunds are only available if you have sent fewer than 5 messages and 1 image during the current billing cycle. For users below this threshold, the Company may, at its sole discretion, issue either a full or partial refund based on actual usage. Refunds are not guaranteed.

Note: The use of 5 or more messages or more than 1 image constitutes a full delivery of the service, and no refund (full or partial) will be granted.

III. EXCLUSIONS & NON-REFUNDABLE CASES

Refunds will not be issued in the following scenarios:

  • Requests made more than 28 days after the transaction.
  • Payments preceding the last billing transaction (refunds apply strictly to the last payment made).
  • Automatic renewals of subsequent billing cycles.
  • Expired subscriptions.
  • Payments made for introductory trial offers.
  • Evidence of fraudulent activity, account abuse, or bad faith.
  • "Change of mind" or dissatisfaction without evidence of technical issues that prevent the use of the platform.
  • In the event of an Account suspension or termination resulting from a breach of these Terms or our Content Guidelines, the availability and calculation of any refund shall be governed by the following provisions:
  • You shall not be entitled to any refund, reimbursement, or financial compensation of any kind if your Account is terminated due to a manifest of these Terms or our Content Guidelines. This includes, but is not limited to:
    • Content depicting, involving, or exploiting minors in any manner (including AI-generated child sexual abuse material);
    • Unauthorized or non-consensual content generated about, or depicting, a real identifiable individual; or
    • Any other activity that is illegal, infringes upon fundamental third-party rights, or poses a severe security risk.

The application of this forfeiture requires clear documentary evidence and a prior human review confirming the violation prior to the final termination of the Account.

In any other instances involving suspected unlawful use or potential false positives, the Company reserves the right to review the matter on an individual case-by-case basis to verify and determine the applicability and eligibility of any refund, if appropriate.

  • Waiver of Withdrawal: By using our digital services, you acknowledge that the right of withdrawal does not apply as the content is delivered immediately upon your request.

IV. HOW TO REQUEST A REFUND

If you meet the eligibility criteria in Section II, please follow this process:

  • Submission: Contact form (chatday.ai/contact) with the email address associated with your purchase.
  • Required Details: You must include your Order Number and a brief explanation for the request.
  • Review Period: Our team will review your case and provide a response within 72 hours.
  • Processing: Approved refunds will be credited back to your original payment method within 10 days of approval.

V. DISPUTES AND CHARGEBACKS

We encourage users to contact us directly to resolve any issues.

  • Initiating a chargeback or payment reversal may result in the immediate suspension or termination of your account.
  • The Company reserves the right to contest chargebacks by providing evidence of authorized transactions and service delivery to the financial institution.

VI. POLICY AMENDMENTS

The Company reserves the right to modify subscription plans, pricing, or this Refund Policy at any time.: Changes will be effective upon publication on the Website.

ViI. CONTACT INFORMATION

For any questions regarding this policy, please reach out to us: